Protecting the personal data of customers and visitors is very important to Arenberg Auctions. Therefore, we make every effort to ensure data protection and to comply with the provisions of the General Data Protection Regulation (GDPR) whenever we process your personal data.
In more concrete terms, Arenberg Auctions will always handle personal data for specific purposes in accordance with the law. We shall take the necessary steps to never request more personal data than is required for the purpose in question and furthermore not to retain such personal data for longer than is necessary. Finally, Arenberg Auctions implements technical and organisational measures to ensure appropriate security for the protection of personal data.
2 Arenberg Auctions
Arenberg Auctions is a leading Belgian auction house, specialising in rare books, manuscripts, drawings and prints, atlases, maps and photographs. We take care of inventories, valuations and public auctions, among other things.
In this context, Arenberg Auctions comes into contact with personal data, both of our own employees, buyers and sellers. Arenberg Auctions is responsible for this data, and for handling it in a manner consistent with the applicable legal requirements.
3 Personal data
According to legislation currently in force, personal data shall mean any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
We define the processing of personal data as any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data.
Examples of personal data are the name, address, or email address, but also includes your IP address.
3.1 Which personal data do we process?
Arenberg Auctions shall only process your identification information (first name, surname, telephone number, e-mail address) in order to communicate by e-mail, via the contact form on the website or directly with one of our employees when we have contact by telephone. If it’s necessary for the auction of goods, we will also process your bank account number. At last, we will also process a copy of your identity card due to a legal obligation in the context of anti-money laundering and counterterrorism.
3.2 Why do we process your personal data?
Arenberg Auctions shall only use your personal data for communication in the context of a professional relationship.
3.2.1 Invoicing and administration
Arenberg Auctions collects invoicing and administrative information to fulfil its administrative obligations, such as charging for services provided to the customer or maintaining our statutory accounting records. Arenberg Auctions is required by law to retain such personal data for 7 years.
3.2.2 Requests for information
The personal data that we collect via www.arenbergauctions.com or via an email to one of our employees will only be used to answer your questions appropriately and accurately.
This information is entered into our client system so that we can offer you an even better service in the future.
In order to fully process your requests for information, we store your personal data for this activity as long as you are a customer of our company. If you are not a client of Arenberg Auctions, we shall delete this information six months after replying to your question.
3.2.3 In order to maintain contact with you
We believe it is very important to have good relationships and communication with all our clients. Therefore, we shall contact you to keep you informed of relevant auctions, catalogues or other company related activities you may find interesting.
For the processing of personal data under this activity, Arenberg Auctions shall use its legitimate interest. If you receive this communication from us, you may at any time notify us that you no longer wish to receive it.
3.3 Do we pass your personal data on to third parties?
Arenberg Auctions shall not pass personal data on to other parties, who may use these personal data for their own purposes.
Arenberg Auctions also uses a number of processors, which means that these parties are only permitted to process your data for purposes we determine in the context of our customer relationship. Under no circumstances shall they process your personal data for their own purposes.
Arenberg Auctions shall take the necessary steps to process your personal data solely within the European Economic Area. If your personal data is processed outside the European Economic Area, Arenberg Auctions will take appropriate safeguards.
4 What rights do you have and how can you exercise them?
4.1 Access to your personal data.
You have the right to access all personal data concerning you that we process. You may also receive a copy of this data, which we shall send to you on paper or digitally. You can do this by contacting us at the abovementioned address or by sending an email to email@example.com.
4.2 Rectification of your personal data.
You have the right to request that we rectify your personal data if they are incorrect or incomplete. You may also request that we temporarily stop using your personal data until they are rectified or completed. You can do this by contacting us at the abovementioned address or by sending an email to firstname.lastname@example.org.
4.3 Withdrawing your consent.
You have the right to withdraw your consent at any time. You can do this by contacting us at the abovementioned address or by sending an email to email@example.com.
4.4 Erasure of your personal data.
Attention: We are not obliged to erase your personal data if we are required or permitted to retain them on the grounds of a legal obligation.
4.5 Data portability of your personal data.
You have the right to receive your personal data in a universally readable format such as a text file or other digital file. You can do this by contacting us at the abovementioned address or by sending an email to firstname.lastname@example.org.
4.6 Objection to the processing of your personal data.
If you feel that we are not using your personal data in an appropriate manner, you may object to such processing operations, for example where such processing is carried out for purposes relating to newsletters, marketing, or other processing operations that are not required in the context of our professional relationship. You can do this by contacting us at the abovementioned address or by sending an email to email@example.com.
4.7 Lodging a complaint with the supervisory authority
If you are not satisfied with the manner in which your personal data is processed, you may lodge a complaint with the competent data protection authority. This is the Data Protection Authority in Belgium. For more information, please visit https://www.dataprotectionauthority.be.
5.1 What are cookies?
In order to make optimal use of our website, we recommend that you accept cookies; Arenberg Auctions cannot guarantee an enjoyable visit to the website if cookies are not accepted. Nevertheless, you are free to delete or block cookies via the browser settings. Although most Internet browsers are set to accept cookies by default, you can delete cookies that have already been installed and limit or block the installation of new cookies by adjusting your browser settings. The manner in which browser settings can be adjusted varies from one browser to another. For more information about the browser settings, please visit www.aboutcookies.org or go to the ‘Help’ menu of the relevant Internet browser.
Cookies are classified as functional or non-functional cookies. Functional cookies are required for the proper functioning of the website. Non-functional cookies may be inserted for statistical, social, targeting, or commercial purposes.
5.2 Which cookies do we use on our website?
Arenberg Auctions uses different types of cookies. More information about the features of the different cookies may be found in the following table:
(F = functional; NF = non-functional)
|Personal data||Purpose||Name||Type||Lawfulness||Retention period|
|Statistical purposes (Google Analytics)||_ga||NF||2 years|
|Statistical purposes (Google Analytics)||_gid||NF||1 day|
|Statistical purposes (Google Analytics)||_gat_gtag_UA_118295938_1||NF||1 day|
|Security / functionality||XSRF-TOKEN||F||2 hours|
|Security / functionality||arenberg_auctions_session||F||2 hours|